Company Name: Sears
Job Details
Duration: Permanent
Min Education: Not Specified
Salary: Commensurate
Job Type: Full Time
Min Experience: Not Specified
Required Travel: Not Specified
  • USA - Seattle Washington, 98134
Job Description
The Contract Manager is responsible for managing contractual relationships with Third Party affiliates, and ensuring a mutually beneficial partnership between Sears and Installation service providers.
Job Duties/Responsibilities: • Represents Sears in all subcontractor contract negotiations, ensuring the establishment of relationships that will best serve the Sears customer and that will support Sears' Vision, Mission, and Values • Focuses on larger footprint to reduce market performance variability • Serves as a liaison with Market Delivery Operation (MDO) and Winter Park (WP) team to ensure coverage, especially in peak demands • Audits Installer performance during unit visits through observations of load-out, ride behinds, in home, check-in, and invoice validation, and supports MDO on Contractor performance • Supports Winter Park recruitment and selection of subcontractors, ensuring all Vendor certification and compliance requirements are met • Resolves contractual issues and disputes between Installers, MDO Unit Managers, Winter Park Provider Administration, and Order Management teams, and differentiates contractual obligations versus 4-wall • Develops Installers to meet Sears Holdings Corporation (SHC) business requirements, and fosters long-term relationships • Identifies and qualifies potential new carriers and business opportunities • Serves as a liaison with Account Managers, Region General Manager (RGM), Region Contract Manager (RCM), Winter Park Provider Administration team, and Order Management teams, and supports 24/7 field operation • Conducts background check compliance audits as needed • Prepares and presents information in Regional meetings • Performs other duties as assigned Required Skills: • Skill set to prepare and present information • Knowledge of Installation Services, including home improvement/building, appliance repair/installation, and kitchen/bathroom installation, with exposure to working in a service industry in a union/non-union environment and repair industry knowledge • Knowledge and understanding of industry/logistics practices, including labor, regulatory, and economic factors impacting installation contractors • Negotiation and conflict resolution skills • Excellent verbal and written communication skills, with the ability to converse and gain collaboration from management at all levels with internal business partners and Third Party businesses • Computer skills, including Microsoft Office suite of products (Excel, Word, PowerPoint) • Ability to facilitate strategic planning with Contractors, Region, and District operational teams Preferred Skills: • Trade licensed (Plumbing, Electric, Heating Ventilation and Air Conditioning, Mechanical, General Contractor) • Home Delivery contract negotiation experience