Company Name: Sears
Job Details
Duration: Permanent
Min Education: High School
Salary: Not Specifie to Not Specifie
Job Type: Full Time
Min Experience: 0-2 Years
Required Travel: None
Location:
  • USA - Pflugerville Texas, 78660
Job Description
Job Purpose: To ensure customer service and clerical activities are conducted in accordance with internal quality standrds, while working to provide efficient service to customers, both internal and external. Job Responsibilities: • Answers phone, takes messages, performs basic data entry and performs other basic office support functions, • Communicate to both internal and external customers any requested information • Respond to all phone requests and inquires within a designated time window • Perform required processing of customer data based inquires, both internal and external • Input data, comments related to service performed on all products • Communicate effectively on all issues related to the daily operations within the department • Cross train as needed to learn all clerical functions • Must meet deadlines and productivity/ quality standards • Assist other departments as needed • Perform other miscellaneous duties as assigned
Qualifications:
Specific Essential Functions: • Ability to read, write, and speak English • Ability to solve problems • Ability to handle multiple tasks in a fast paced environment • Ability to follow directions • Able to handle stressful situations and work in a fast-paced environment • Ability to apply appropriate safety procedures and equipment to protect company and customer assets • Ability to work in non-air conditioned environment, where applicable • Ability to work variable and flexible hours including overtime • Ability to read and utilize reports as needed • Ability to follow ISO 9001 process guidelines Experience/Education/Certification Requirements: • High school preferred. • 1 year customer service experience preferred Required Job Competencies: • Open to change and the ability to effectively implement change quickly • Work well with others in a team setting to deliver high performance results • Accept responsibility for work assignments and job duties and to be held accountable for their successful completion • Effective time management skills • Detail oriented and organizational skills • Initiative and sense of urgency • Convey a positive image of the company in all actions and behaviors • Value diversity