Lands’ End Shop Sales Consultant - Lynnwood, WA
Company Name: Sears
Min Education: Not Specified
Job Type: Full Time
Min Experience: Not Specified
Required Travel: Not Specified
- USA - Lynnwood Washington, 98037
*We have both full-time and part-time opportunities available.* This position enhances the experience of our customers and drives profitable sales by delivering proactive sales assistance and support to customers. Job Responsibilities: • Sales per hour (SPH) goals will be assigned for each working shift. Client building and consumer outreach will be necessary to maintain and exceed these goals • Drives sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions; this can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities • Provides highest degree of customer service; including courteously, conversationally greeting customers, adjusting individual customer attention based on store traffic, suggesting solutions based on customer interests and needs • Maintains knowledge of Lands’ End and Sears website navigation and leverages this option for customer solutions when the product is not available in the store • Processes customer transactions efficiently using the POS and online system, including sales, returns, exchanges, etc. in accordance to authorized procedures • Maintains knowledge of Lands’ End products and services, along with current fashion trends to enhance level of customer service and generate sales • Under the direction of the Lands’ End Lead and/or the Softlines ASM, merchandises the sales floor in accordance with Lands’ End brand standards; adjusts presentations based on sell-through and/or other factors while still maintaining a brand appropriate look • Responsible for fitting room support and store recovery • Performs markdown and other promotional activities as needed • Responsible for stock replenishment, stockroom organization and adhering to visual brand standards.
Qualifications: • Excellent selling skills • Ability to communicate effectively with customers and fellow employees • Ability to receive feedback and take action when appropriate • Ability to follow written and verbal instruction and meet deadlines on projects/tasks • Previous experience in retail strongly preferred • Availability and flexibility to work varied hours to support the needs of the business • Skilled in website navigation, interest and working knowledge of social networking sites • Community outreach/networking connections a plus We have both Full-Time and Part-Time opportunities available.