Company Name: Hudson

Job Details

Location:

Job Description

Our client has an opening for a Technical Service Specialist in their Water and Process Services Group located in Houston, TX. The Technical Service Specialist will primarily be responsible for providing on-site customer service in accordance with the Standard Service Package or Service plan. This service includes field chemistry tests, chemical feed and control equipment maintenance, chemical inventory management, technical recommendations, and written service reports. Other Responsibilities include: • Maintains a relationship with key customer personnel and takes full ownership for account retention. This includes contract renewal and price increase responsibilities • Increases sales by selling new chemical, service and equipment solutions to existing customer base. This requires creativity and ingenuity in devising solutions to customer problems and the ability to operate independently with minimal supervision • Manages up to 100 customer accounts and $800,000 in an efficient "route based" manner. This requires strong time and territory management skills and disciplined work behavior • Utilizes support from the Hub Manager, Service Supervisor, Inside & Outside sales team, and corporate to assist in maintaining customer satisfaction • Assists with on-site customer training utilizing Operating Training materials at assigned accounts • Completes required field documentation and reports (i.e., Standard PSRs, Time Tracking, Service Schedules, Expense Report, etc.) in a timely fashion as determined by Company policy and departmental procedures • Work with Hub Manager and Service Supervisor to manage and maintain inventory of chemical, equipment, and parts in Hub Warehouse for on-time delivery to customers • Responsible for all aspects of safety on the job, including the operation and maintenance of assigned company vehicle, the compliance with corporate Safety, HAZMAT & Product Stewardship policies • Travels as required The minimum qualifications the candidate will have include: • 2-4 years related service experience and the ability to interact well with customers • Basic knowledge of mechanical and electrical systems required • Direct Sales Experience preferred • Basic Computer Skills • Must have and maintain a valid driver's license