PT Sales Associate Lakewood, CA
Company Name: Sears Import - OLD
Min Education: Not Specified
Job Type: Full Time
Min Experience: Not Specified
- USA - Lakewood California, 90712
The Sales Associate provides positive frontline contact with the customer, determines and meets customer needs, provides customer assistance and support, and ensures that customer's Parts/Carry-in shopping experience is positive. The position requires technical knowledge in terms of product, repairs, high-use parts application, as well as excellent communication skills to translate customer needs into Parts/Carry-in solutions. This position also requires the ability to exercise the appropriate level of persuasiveness needed to close the sale.
· Provide knowledgeable and courteous customer service · Attain personal sales goals through adherence to the customer enthusiasm selling process · Maximize selling potential of every transaction (add-on sales, accessories, and parts needed to complete the repair) · Professionally supports company profitability in selling Carry-in repair via the Carry-in process (pre-approval forms, customer tech. check sheets) · Knowledge of LCD & plasma products, surround sound systems, and digital cameras. Advanced knowledge of new technology needed to sell successfully · Knowledge of Brand Central, Home Improvement and Lawn & Garden, including sales skills and parts knowledge · Adhere to all company policies and procedures · Adhere to ISO standards and policies · Demonstrate an understanding of and commitment to the selling techniques of creating customer enthusiasm (Prepare, Relate, Discover, Advocate, Support and Close) · Demonstrate empowerment to ensure total customer satisfaction · Active owner of salesfloor merchandise presentation · Perform multiple duties, including but not limited to: cleaning, stocking, signing, shipping & receiving, and parts inventory control · Promote P.A. sales and the achievement of the P.A. sales standard · Maximize revenue opportunities · Perform miscellaneous duties as assigned Experience/Education Requirements High school diploma or general education degree (GED) preferred · Must be at least 18 years of age · Sales experience preferred · Customer service experience preferred · Industry parts sales preferred · Some technical school preferred · Experience and aptitude with computers and databases · Experience with point-of-sale systems · Knowledge of internet-based applications · Must be able to pass the pre-employment drug screen and criminal background check · Must be willing to submit to random drug testing, per company policy