Company Name: Sears Import - OLD
Job Details
Duration: Permanent
Min Education: Not Specified
Salary: Commensurate
Job Type: Full Time
Min Experience: Not Specified
Required Travel:
Location:
  • USA - Indio California, 92201
Job Description
This position is responsible for the repair of products in the customer’s home. Products repaired include the following home appliances: Refrigerators (sealed systems), Freezers and Window Air Conditioners. CFC certification is required for this opening.

This position provides timely and quality repairs of customers’ products while maintaining high customer service. Additionally, technicians promote and sell additional products and services that directly impact the profitability of the company. We provide a service van, specialized tools, uniforms, laptop computer, cell telephone, and periodic training.
Qualifications:
Responsibilities/Skills/Experience Requirements:

To provide the proper customer focus, the In-Home Service Technician must:
•Work as a dedicated team member to ensure fast, flexible and expert service to every customer
•Demonstrate a sense of urgency to meet customer time commitments
•Successfully complete all Technician III training elements within required timeframes
•Meet key performance metrics and/or productivity goals as defined by the business
•Provide knowledgeable and courteous repair service
•Continuously look for methods to improve business performance and enhance the customer experience
•Follow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer
•Provide direction to a Technical Helper, as applicable
•Ability to receive truck stock at home if the company vehicle is retained at the technician’s place of residence or other designated location.
•Mentor other technicians, as applicable
•Maintain truck stock inventory within the prescribed company guidelines and standards
•Follow the truck maintenance schedule and keep a clean, organized truck
•Adhere to all company policies and procedures
•Perform miscellaneous duties as assigned

Experience/Education:
• High School diploma or general education degree (GED) preferred
• Must be at least 18 years of age
• Certification and /or licenses as required Applicants holding a master-level trade / occupational license(s), i.e. HVAC/Mechanical, Electrical, General Contractor, Plumbing, which may be used to qualify Sears, may be given hiring preference and additional compensation based on business needs. Please indicate the type of license held, state in which it is valid, and the expiration date on your resume and/or application.
• Must be able to pass the pre-employment drug screen, criminal background check and driver’s license check
• Must possess and maintain a valid state driver’s license and be willing to submit to random drug testing, per company policy.
• Experience and aptitude with computers and databases