Company Name: Sears Import - OLD
Job Details
Duration: Permanent
Min Education: Not Specified
Salary: Commensurate
Job Type: Full Time
Min Experience: Not Specified
Required Travel:
  • USA - North Olmsted Ohio, 44070
Job Description
This position enhances the experience of our customers and drives profitable sales by delivering proactive sales assistance and support to customers.

Job Responsibilities:
• Sales per hour (SPH) goals will be assigned for each working shift. Client building and consumer outreach will be necessary to maintain and exceed these goals
• Drives sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions; this can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities
• Provides highest degree of customer service; including courteously, conversationally greeting customers, adjusting individual customer attention based on store traffic, suggesting solutions based on customer interests and needs
• Maintains knowledge of Lands’ End and Sears website navigation and leverages this option for customer solutions when the product is not available in the store
• Processes customer transactions efficiently using the POS and online system, including sales, returns, exchanges, etc. in accordance to authorized procedures
• Maintains knowledge of Lands’ End products and services, along with current fashion trends to enhance level of customer service and generate sales
• Under the direction of the Lands’ End Lead and/or the Softlines ASM, merchandises the sales floor in accordance with Lands’ End brand standards; adjusts presentations based on sell-through and/or other factors while still maintaining a brand appropriate look
• Responsible for fitting room support and store recovery
• Performs markdown and other promotional activities as needed
• Responsible for stock replenishment, stockroom organization and adhering to visual brand standards.

• Excellent selling skills
• Ability to communicate effectively with customers and fellow employees
• Ability to receive feedback and take action when appropriate
• Ability to follow written and verbal instruction and meet deadlines on projects/tasks
• Previous experience in retail strongly preferred
• Availability and flexibility to work varied hours to support the needs of the business
• Skilled in website navigation, interest and working knowledge of social networking sites
• Community outreach/networking connections a plus