Company Name: Sears Import - OLD
Job Details
Duration: Permanent
Min Education: Not Specified
Salary: Commensurate
Job Type: Full Time
Min Experience: Not Specified
Required Travel:
  • USA - West Haven Connecticut, 06516
Job Description
Job Purpose:
To ensure the Home Delivery Quality Management System and all clerical activities are conducted in accordance with ISO 9001, while working to provide efficient service to customers, both internal and external.

Job Responsibilities:
• Supervise clerical associates with daily activities and provide coaching and on-going training for all clerical functions
• Facilitate communication to both internal and external customers, respond to all phone requests/inquires within the designated time window
• Perform specific Inventory control and expense control related processes
• Perform required processing of customer data based inquiries, both internal and external
• Perform specific data input
• Communicate effectively on all issues related to the daily operations of the department and the unit
• Must meet deadlines and productivity/quality standards
• Assist other departments as needed
• Perform other miscellaneous duties as assigned
Specific Essential Functions:
• Ability to read, write and speak English
• Ability to solve problems
• Ability to handle multiple tasks and stressful situations in a fast pace environment
• Ability to follow directions
• Ability to apply appropriate safety procedures and equipment to protect company and customer assets
• Ability to work in non-air conditioned environment, where applicable
• Ability to work variable and flexible hours including overtime
• Ability to read and utilize reports as needed
• Ability to follow ISO 9001 process guidelines

Experience/Education/Certification Requirements:
• High School
• Customer service and supervisory experience preferred

Required Job Competencies:
• Open to change and ability to effectively implement change quickly
• Work well with others in a team setting to deliver high performance results
• Accept responsibility for work assignments and job duties and to be held accountable for
Their successful completion
• Effective time management skills
• Detail oriented and organizational skills
• Initiative and sense of urgency
• Convey a positive image of the company in all actions and behaviors
• Value diversity