Company Name: Sears Import - OLD
Job Details
Duration: Permanent
Min Education: Not Specified
Salary: Commensurate
Job Type: Full Time
Min Experience: Not Specified
Required Travel:
  • USA - Pflugerville Texas, 78660
Job Description
Job Purpose:
To ensure customer service and clerical activities are conducted in accordance with internal quality standards, while working to provide efficient service to customers, both internal and external.

Job Responsibilities:
• Answers phone, takes messages, performs basic data entry and performs other basic office support functions,
• Communicate to both internal and external customers any requested information
• Respond to all phone requests and inquires within a designated time window
• Perform required processing of customer data based inquires, both internal and external
• Input data, comments related to service performed on all products
• Communicate effectively on all issues related to the daily operations within the department
• Cross train as needed to learn all clerical functions
• Must meet deadlines and productivity/ quality standards
• Assist other departments as needed
• Perform other miscellaneous duties as assigned
Specific Essential Functions:
• Ability to read, write, and speak English
• Ability to solve problems
• Ability to handle multiple tasks in a fast paced environment
• Ability to follow directions
• Able to handle stressful situations and work in a fast-paced environment
• Ability to apply appropriate safety procedures and equipment to protect company and customer assets
• Ability to work in non-air conditioned environment, where applicable
• Ability to work variable and flexible hours including overtime
• Ability to read and utilize reports as needed
• Ability to follow ISO 9001 process guidelines

Experience/Education/Certification Requirements:
• High school preferred.
• 1 year customer service experience preferred

Required Job Competencies:
• Open to change and the ability to effectively implement change quickly
• Work well with others in a team setting to deliver high performance results
• Accept responsibility for work assignments and job duties and to be held accountable for their successful completion
• Effective time management skills
• Detail oriented and organizational skills
• Initiative and sense of urgency
• Convey a positive image of the company in all actions and behaviors
• Value diversity