Company Name: Travelers Import
Job Details
Duration: Permanent
Min Education: Not Specified
Salary: Commensurate
Job Type: Full Time
Min Experience: Not Specified
Required Travel:
Location:
  • USA - Houston Texas, 77002
Job Description
Solid reputation, passionate people and endless opportunities.

That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

SUMMARY:
Under management guidance and support in all staff related decisions, manage team in a call center environment. Coach, guide and direct staff to provide effective service to agents and customers with their product, procedure, billing and underwriting eligibility related questions. Support leadership team by handling day to day operations as well as the strategic management of the business team to ensure the achievement of the team's customer service and financial objectives.

PRIMARY DUTIES AND RESPONSIBILITIES:
Monitor workload, workflow and customer service to ensure maximum efficiency
Develop and train staff
Establish and monitor individual/team goals and performance plans based on the overall Business Center and Personal Lines objectives
Work on special projects
Team supervision and administration
Provide technical resource to team
1:1 coaching
Accountable for team's quality assurance process, results and corrective actions
Assist leadership team in making hiring, termination and compensation decisions for team
Assist leadership team in managing team expenses
Accountable for supporting and implementing emerging Personal Lines plans and strategies

EDUCATION/COURSE OF STUDY:
College degree desirable

WORK EXPERIENCE:
Demonstrated knowledge of business center operations Insurance or previous business background

OTHER:
Leadership; Teamwork - including working across teams; Resource Management; Business Knowledge (accounting, underwriting); Systems knowledge (policywriting, billing, MI); Agency Management/Project Management; Demonstrated leadership and strong interpersonal skills

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.