Company Name: Travelers Import
Job Details
Duration: Permanent
Min Education: Not Specified
Salary: Commensurate
Job Type: Full Time
Min Experience: Not Specified
Required Travel:
  • USA - Walnut Creek California, 94595
Job Description
Solid reputation, passionate people and endless opportunities.

That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Location: San Mateo, California

Consider Travelers!

Do you want an opportunity to advance your career in the insurance field?

Travelers has built a solid reputation as a leading insurance company with endless opportunities for our talented and dedicated employees who are committed to our company¿s success-and their own.

We are looking for energetic team players with excellent customer service and communication skills who have a sincere interest in helping people and building relationships over the phone.

This is a home based position.

Primary Duties and Responsibilities

Provide effective communication and outstanding customer service to all external and internal customers.

Execute prompt contact with vehicle/equipment owners to inspect loss. Prepare and document accurate damage appraisals to restore vehicles to pre-damaged condition, using company recognized resources and estimating and evaluation software.

Partner with internal resources throughout the life of the claim to ensure appropriate claim resolution.

Comply with all insurance department regulations and applicable laws.

There will be occasional overnight travel for training and inspections. Travel to other offices and states with little or no advance notice may be required for occasional Catastrophe Duty.

Education/Work Experience Requirements

A four year college degree is preferred. 2-5 years related appraisal experience is required, preferably with an insurance company. This position requires a strong technical background including knowledge of auto repair and repair techniques, knowledge of claims appraisal systems and overall claim operations, Windows proficiency, including Excel and Word.

Additional Skills/Requirements

Ability to work independently
Strong oral and written communication skills
Ability to meet state licensing requirements
Strong time management skills and ability to prioritize daily assignments
Valid driver¿s license and good driving record
Ability to travel with little or no advance notice

Provide interpersonal, verbal and written communications that promote providing a secure, respected and cared for experience for our customers.

Ensure optimum file outcome on assigned claims.
- Effectively manage work assignments and promptly travel to location of vehicle/equipment.
- Execute prompt and immediate contact with vehicle/equipment owners to inspect loss, provide claim direction, exchange information, negotiate, settle and move vehicles/equipment as appropriate.
- Actively support Auto Business Plans such as Concierge, Direct Repair and GO programs.
- Achieve and maintain appropriate technical expertise, certifications and regulatory required licenses through successful completion of company and industry classes and training.

Establish the physical damage claim value of assigned losses.
- Prepare and document accurate vehicle/equipment damage appraisals, Actual Cash and Replacement values according to insurance department regulations, Auto Best Practices and Appraisal Technical Resource Guide.
- Utilize technical expertise and information gathering to accurately determine physical claim value of claims using company recognized resources, estimating and evaluation software.
- Achieve authorization to initiate payment to the customer or provide settlement amount to the assigned Claim Representative for payment. This may include presentation of facts gathered to appropriate leadership, depending on settlement amount and authority level.

Partner with internal resources throughout the life of the claim. Resources could include Property, Auto, Auto Liability, Subrogation, SIU and other internal resources appropriate to the specific claim type. Partnership from initial investigation through final recovery to ensure appropriate claim resolution and pursuit of alternative recovery sources.

In collaboration with Claim management provide on the job training and assist in the development of new and inexperienced field Auto claim staff (inside and outside).

Comply with all insurance department regulations and applicable laws.

The following duties are concurrent with those listed above:
- Appropriately control claim values, including loss of use and rental reimbursement, through use of cost containment tools.
- Provide operational intelligence to Travelers business partners through accurate data reporting.
- Maintain continuous and effective communication with customers, Agents, Claim Staff and related business partners on assigned claims.
- Occasional overnight travel for training and inspections on first and third party claims as assigned.
- Occasional Catastrophe Duty, including other offices and states may be required.
- Accurate and timely reporting of overtime, travel expenses, time off, special project, etc. as required.

College or Technical School Degree strongly preferred

- 2 - 5 years related appraisal experience, preferably with an insurance company.

- Strong technical background including extensive knowledge of auto repair and repair techniques, including thorough understanding of auto terminology and construction, knowledge of claims appraisal systems and overall claim operations, Windows proficiency, including Excel and Word.

- Ability to provide on the job training and development of Auto claim staff.

- Advanced mathematical and computer proficiency skills.

- Ability to promptly travel, with little or no advance notice, demonstrating effective planning, expense and cost control skills.

- Understanding of Privacy Act when dealing with personal and confidential information.

- Ability to remain current on jurisdictional laws and regulations, and communicating compliance requirements to other claim staff as appropriate.
- Commitment to continuous education.
- Demonstrated ownership attitude and customer centric response to all assigned tasks.
- Professional License, Registration, or Certificate is required to hold this position depending upon state regulations.
- Valid driver¿s license and good driving record.
- I-CAR Gold Class Professional level in Collision Repair preferred.

- Executes Business Strategy at the desk level
- Drives Results
- Maximizes Individual and Organizational Performance
- Communicates Effectively and Influences Others
- Leads Change
- Exhibits Courage, Conviction, and Credibility
- Applies Critical Thinking
- Accountability
- Promotes Enterprise Culture
- Creates and Sustains a Dynamic Workplace

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.