Company Name: Sears Import - OLD
Job Details
Duration: Permanent
Min Education: Not Specified
Salary: Commensurate
Job Type: Full Time
Min Experience: Not Specified
Required Travel:
  • USA - Romeoville Illinois, 60446
Job Description
Job Purpose:
To ensure customer service and clerical inventory/4-walls support activities are conducted in accordance with ISO 9001, while working to provide efficient service to customers both internal and external.

Job Responsibilities:
• Perform specific inventory related processes and support related 4-walls activities
• Investigate and process overages, shortages, damages, adjustments, related to production reports and other related reports and logs
• Input data into DOS and other related DD channel systems
• Communicate with internal and external customers any requested information
• Respond to all phone requests/inquiries within designated time window
• Perform required processing of customer data based inquires, both internal and external
• Communicate effectively on all issues related to the daily operations within the department
• Cross train as needed to learn all clerical functions
• Must meet deadlines and productivity/quality standards
• Assist other departments as needed
• Perform miscellaneous duties as assigned
Specific Essential Functions:
• Ability to read, write and speak English
• Ability to solve problems
• Ability to handle multiple tasks in a fast paced environment
• Ability to follow directions
• Able to handle stressful situations and work in a fast –paced environment
• Ability to appropriate safety procedures and equipment to protect company and customer assets
• Ability to work in non-air conditioned environment , where appropriate
• Ability to work variable and flexible hours including overtime
• Ability to read and utilize reports as needed
• Ability to follow ISO 9001 process guidelines

Experience/Education/Certification Requirements:
• High school preferred
• 1 year customer service preferred

Required Job Competencies:
• Open to change and the ability to effectively implement change quickly
• Work well with others in a team setting to deliver high performance results
• Accept responsibility for work assignments and job duties and to be held accountable for successful completion
• Effective time management skills
• Detail oriented and organizational skills
• Initiative and sense of urgency
• Convey a positive image of the company in all actions and behaviors
• Value diversity