Company Name: CoreLogic Import-OLD
Job Details
Duration: Permanent
Min Education: Not Specified
Salary: Commensurate
Job Type: Full Time
Min Experience: Not Specified
Required Travel:
Location:
  • USA - Austin Texas, 78701
Job Description
We are CoreLogic - a leading provider of business information, analytics and outsourcing services. Together, we are a global company with proven experts in the areas where we work and are passionate about helping our clients succeed. More than one million users rely on CoreLogic to assess risk, support underwriting, investment and marketing decisions, prevent fraud, and improve business performance in their daily operations. No one else has such a vast repository of data, an advanced set of analytical models and a talented, diverse team of professionals. We have the opportunity to drive innovation, cultivate insights and build unique solutions for our clients. We take pride in our workforce and believe in cultivating an atmosphere that supports and values our greatest asset: talent. The Contact Center Supervisor is responsible for the development of a successful team of Customer Care Representatives. The Supervisor will ensure that the team meets or exceeds business goals in the areas of quality, productivity and adherence to department policies and procedures. The Supervisor is responsible for interviewing, selection, coaching, counseling, training, development and performance management of associates. Essential Functions/Responsibilities One-on-one coaching, counseling and training of CCRs to improve performance and achievement of departmental goals. Interviewing and selection of new employees. Communicating departmental initiatives and priorities to the team. Performance management when coaching and development do not result in acceptable performance. Develop and implement strategies to improve individual and team performance. This may include assigning experienced agents to work side-by-side and coach newer agents, live monitoring with immediate feedback via instant messaging, etc. Administrative managerial tasks (timesheets, reporting, tracking department initiatives, special projects). Monitor productivity through daily and weekly review of reports to ensure metrics are being met. Address any issues with associates. Monitor quality of calls using established guidelines. Provide written feedback to the associate. Address training needs with employees as necessary. Work with external client to reach consensus on expectations for quality elements. Speak with clients who have requested a supervisor. Manage resolution of escalated calls.Education Associate's or bachelor's degree preferred Experience Two to four years customer service experience Knowledge/Skills Knowledge of all contact center systems Excellent communication skills used in coaching and communicating department and company initiatives and priorities CoreLogic offers an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. CoreLogic is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace. We are fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences and values. Please apply on our website for consideration.