Company Name: Sears Import - OLD
Job Details
Duration: Permanent
Min Education: Not Specified
Salary: Commensurate
Job Type: Full Time
Min Experience: Not Specified
Required Travel:
  • USA - Chicago Illinois, 60601
Job Description
REQUIRED: previous Regional LP experience.
• Provide disciplined leadership including setting clear expectations and holding the team and self accountable for results.
• Owns shrink and safety results for the region and supports Loss Prevention five play strategy
• Manages the training, detection, investigation and successful resolution of all internal investigations within assigned region
• Select, develop and manage performance of individuals and teams, measured by appropriate performance reports/scorecard, retention, internal promotions, training completion, and associate survey results.
• Recruits, hires, trains, and supervises the District Loss Prevention Managers as applicable within assigned region
• Ensures all training in the detection and detention of shoplifters has been completed in assigned region
• Conducts assessments of Loss Prevention and operational performance that impacts shortage control. Actively works with district teams in the development and implementation of action plans to improve performance.
• Knowledgeable in the areas of safety, food safety, OSHA and environmental programs, and ensures implementation and compliance in assigned region.
• Reviews safety and food safety inspections on a regular basis. Ensures the timely and accurate reporting of results and assists in the development and implementation of corrective actions.
• Ensures accurate and timely report writing, record keeping and retention of evidence by conducting periodic reviews
• Ensures the proper operation and repairs of alarm, EAS and CCTV equipment
• Educates and motivates region, district and store associates to achieve shrink, workers compensation and general liability goals
• Works as a liaison between SHC and the criminal justice community
• Demonstrates courageous leadership by identifying and communicating potential ethical or safety issues that must be addressed at a higher level.
• Manages and ensures reporting of critical incidents in assigned area of responsibility
• Create and maintain a culture of winning that resonates with associates.
Leadership Behaviors Customer Focused • Be the advocate to ensure the customer and associates have a safe environment to shop/work in. (OSHA requirements and general liability adherence)
• Protect our customers and each other by taking an active role in the prevention of accidents
• Provides high quality service for internal and external customers; commits to meet customer expectations
• Ensure compliance with merchandise protection standards to enhance the customer shopping experience
• Develop Loss Prevention strategies with the customer in mind
• Works with the store team to identify and react to out of stocks and known stolen data
People Oriented • Lead and embed the Loss Prevention 5 Play Strategy and drive Loss Prevention plans/projects using common tools, processes and language. (LP Portal, LP Metrics, Shrink and Safety results)
• Communicate the Loss Prevention 5 Play Strategy to region/district operations leadership in order to continuously enhance the performance of shrink and safety
• Personally support, coach and develop leaders two levels down, creating an environment where our associates can be successful.
• Build a strong bench of talent to develop people for internal promotion. (i.e. Multi-Unit Loss Prevention Manager program)
• Adapts own behaviors and communication to gain cooperation in situations where he/she has no direct authority
• Personally models organization values; has personal credibility and high integrity•
Process Thinking • Execute and support the Loss Prevention 5 Play Strategy to measure our success in the execution of the programs
• Rigorously inspect our standardized Loss Prevention operating model for consistency across regions, districts and stores.
• Uses a disciplined, systematic approach to develop, document and continuously improve upon processes
• Actively seeks and suggests better ways of getting the job done and learns from both successes and failures
Effectiveness/ Attains Results • Meets departmental goals and objectives
• Gets the job done by focusing on Loss Prevention 5 Play Strategy with a sense of urgency and ensures follow through to desired results
• Takes personal accountability for his/her own work and maintains high personal standards
• Works effectively under pressure, adapts well to and supports change while balancing multiple and/or conflicting priorities
• Provide first person coaching on the development of action plans based on store visits
• Collaborates with operations business partners to provide feedback on results such as POS activity, refund management, inventory results, and KPIs to improve results and control costs

Effective Decision Making • Collaborates with operational business partners breaking down and critically analyzing problems, issues and opportunities to find root causes and develops rationale for decisions
• Collaborates with team members and other stakeholders; uses agreed upon criteria/data for decision-making rather than hidden agendas
• Considers costs, benefits, risks, implications and impact when making and implementing Loss Prevention strategies and tactics