Company Name: Sears Import - OLD
Job Details
Duration: Permanent
Min Education: Not Specified
Salary: Commensurate
Job Type: Full Time
Min Experience: Not Specified
Required Travel:
Location:
  • USA - San Antonio Texas, 78201
Job Description
Start a career with a proven leader! Sears Home Improvement Products, a national leader in vinyl siding, custom windows, entry & garage doors, kitchen remodeling, cabinet refacing and heating & cooling products is looking for a Service Technician.

This position is a Full Time, Entry-Level, Hourly opportunity with a pay range $12.59 - $15.11.

Under the direction of the District Production Manager, the incumbent will lead Sears Home Improvement Products in providing, identifying, establishing, promoting, and delivering swift and superior customer service throughout their respective District territory. This position will be responsible for troubleshooting and negotiating reasonable resolutions for customer complaints.

• The incumbent will be responsible for performing fieldwork necessary in resolving customer complaints along with monitoring/inspecting new installs to insure products and services provided are to company standards. Help improve installation technique/methods of Sub-Contractors through field training.
• Physically fit to provide necessary fieldwork to resolve customer complaints.
• Maintain high level of customer satisfaction through efficient/timely customer resolution.
• Good written and oral skills. Responsible for writing up service work orders, completing product order forms and communicating with customers on regular bases.
• Work with Installation team to enhance and insure current installed jobs are in compliance with company installation methods and procedures through field inspections.
• Maintain service vehicle (i.e. wash truck weekly, oil changes etc.) and tools to insure equipment is in safe operating condition.
• Estimate and provide repair cost on service contracts when necessary.
• Insure that safety policies and practices, concerning vehicles, tools and equipment are complied with.
Qualifications:
Education/Training
• High School Education or equivalent.
• Three (3) years experience in product application and necessary tools.
• Two (1) years experience in customer service related field.

Experience
• Great selling techniques.
• Good motivating and training skills.
• Computer and typing skills.

Role specific abilities/skills
• Excellent customer and interpersonal skills.
• Knowledge of installing home improvement products such as vinyl siding, replacement windows, doors, kitchen remodeling/re-facing.
• General home construction knowledge.
• Good written and verbal/phone skills.
• Great listening skills.
• Customer service oriented.
• Excellent at problem resolution and decision-making, concerning customer complaints.
• Complete understanding of all tools, equipment and materials used to perform services.
• Strong organization skills.
• Ability and willingness to travel weekly.