Company Name: Travelers Import
Job Details
Duration: Permanent
Min Education: Not Specified
Salary: Commensurate
Job Type: Full Time
Min Experience: Not Specified
Required Travel:
Location:
  • USA - Albany New York, 12202
Job Description
Solid reputation, passionate people and endless opportunities.

That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

SUMMARY:
Produce and underwrite new and renewal business in a market segment including building and maintaining productive relationships with assigned agents/brokers.
Consistently achieve budgeted financial results (premium, loss ratio, retention, commissions, pricing, new business, and expense management) through superior service, renewal retention and responsiveness to new business submissions.
Interact and collaborate with a team of market segment colleagues and other critical internal/external business associates.
Position involves both outside and inside sales.

PRIMARY DUTIES AND RESPONSIBILITIES:
RESPONSIBILITIES & UNDERWRITING
Underwrite and assess risk for Bond products and accounts in a market segment. Make appropriate decisions within own underwriting authority and make appropriate recommendations to Underwriter 2.
Within authority limit, make quick, sound decisions and negotiate terms and conditions consistent with Bond market segment requirements and standards and within submission timeframes.
Understand and execute segment strategies to produce budgeted results.
Continuously manage book of business (maintain quality of business required by market segment strategy).
Accountable for accurate underwriting documentation/ information in account management systems and adherence to documentation standards.
Understand, embrace, execute, and foster Bond Guiding Principles/Best Practices.

RESPONSIBILITIES & SALES MANAGEMENT
Develop productive agency/client relationships in support of business objectives through a high level of outside visibility with agents, brokers and clients and a disciplined sales management approach (i.e., planning and follow-up for agent/broker and end customer interaction, visits and meetings) in support of business objectives. Effectively assist in development and executing sales plan with emphasis on marketing and sales activity outside the office.
Develop relationships with assigned agents and clients to establish the foundation to interact and effectively deal with account issues as appropriate.
Develop and maintain collaborative relationships with Home Office colleagues.
Identify and capture new business opportunities and effectively cross sell Bond market segment and Travelers products/businesses (e.g., National, CAG, Select).
Participate in Hub market segment and regularly scheduled sales meetings.
Demonstrate superior customer service standards (consistency, quick response, knowledge of products).
Convince / persuade others to help achieve underwriting, sales and production goals and understand and work towards strategic objectives.
Customer interaction focuses on meeting customer expectations re response time and knowledge of products and business.
Demonstrate operational excellence by complying with Best Practices and managing desk to meet customer expectations.
Work tactically with brokers and agents to ensure appropriate level of understanding of company goals and objectives.
Represent the organization to internal and external customers.
Conduct self in a professional manner both internally and externally

COMMUNICATION SKILLS:
Strong communication (written and verbal), influencing, negotiating, listening, and interpersonal skills to effectively develop/maintain productive internal and external relationships.
Effectively communicates and collaborates with colleagues on team, Hub, and Home Office.
Ability to communicate decisions. Assistance is required to deliver more difficult messages.

OTHER:
COMPETENCIES & TEAM/INTERPERSONAL /DEVELOPMENT
Work well independently as well as in a team environment.
Communicate and collaborate with colleagues on team, Hub, and Home Office (may include collaborative table).
Regularly participates in industry functions to develop visibility in the marketplace, network with key players in the industry, and increase knowledge of the industry (PLUS, AGC, Surety Assn., Banker Assns).
Promote the growth and development of less experienced staff members and foster an energized environment.
Participate on projects having an impact on the business.
Assist in development of Trainees on basic functions of the position.
Keep Account Underwriter teammate(s) and Hub Management apprised regarding business developments/ marketplace trends.

DECISION MAKING
Ability to make quick, sound decisions and recommendations with appropriate decision basis and negotiate terms and conditions.
Develop ability to think strategically and to understand a situation (accounts, competitive environment, product changes) and develop a strategy to achieve the desired outcome.

TECHNICAL SKILLS
Proficient in most segment products.
Qualify for and utilize appropriate level of field underwriting authority.
Strong analytical skill.
Financial analysis skills.
Ability to use all Bond technology tools proficiently.
Develop effective sales management skills (external/outside sales focus).
Ability to effectively grow production and earnings from assigned agents through outside marketing efforts.
Develop a disciplined sales management approach (planning and follow-up) for agent/broker and end customer interaction, visits and meetings.

SELF MANAGEMENT
Possesses a strong work ethic.
Ability to overcome obstacles.
Work well independently as well as in a team environment.
Detail oriented.
Ability to manage workload without assistance.
Consistently meets customer expectations.
Highly motivated to meet requirements of position.

CUSTOMER SERVICE
Demonstrates strong customer service skills.
Developing productive agency/client relationships in support of business objectives (external/outside focus).
Developing high level of outside visibility w/ key agencies, brokers and clients.

LEADERSHIP
Demonstrated leadership characteristics and traits:
Agency management
Cross selling initiatives
Professional image
Respect and trust of agents and colleagues
Well organized
Meet deadlines
Consistently demonstrates integrity, and initiative
Takes accountability for development
Sense of urgency
Takes ownership and responsibility for decisions and outcomes
Share success with the team
Self motivated

DEVELOPMENT/TRAINING OPPORTUNITIES
Developing a broad perspective and interest of the market segment, Hub, Bond, and Travelers.
Developing understanding of the dynamics of the organization.
Developing knowledge of underwriting new and more complex products and increase underwriting authority.
Developing sales and marketing skills based on experiences.
Expanding perspective of market segment and Bond.
Continuing to develop financial analysis.
Executing strategies.
Taking AFSB/RPLU/CPCU classes (optional).

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.