Company Name: Travelers Import
Job Details
Duration: Permanent
Min Education: Not Specified
Salary: Commensurate
Job Type: Full Time
Min Experience: Not Specified
Required Travel:
Location:
  • USA - Walnut Creek California, 94595
Job Description
Solid reputation, passionate people and endless opportunities.

That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Location: Walnut Creek, CA

Solid reputation, passionate people and endless opportunities.

That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Do you enjoy working in a team environment and helping people?

Do you want an opportunity to advance your career in the insurance field?

Join Travelers as a Claim Professional Trainee and make a career out of helping our customers when they need us.

Position Components

The Claim Professional Trainee position is designed to introduce you to the insurance profession, while providing you the opportunity to advance into a fully designated Claim Professional handling role.

Responsibilities include effective and consistent partnership with the employer, injured worker and medical provider; administration of benefits, litigation management and claim resolution. Providing exceptional customer service is our key to success.

Training and Development

A comprehensive training program is provided during the first year of employment. Training includes formal classroom sessions, workshops, virtual learning and hands on practical experience. Curriculum covers claim investigation, policy coverage, litigation, medical and claim resolution. Within 1 year the trainee should be a fully designated Claim Professional in compliance with the standards set by the State of California. Ongoing development and training is provided to maintain the required designation status.

Participants also have the opportunity to demonstrate their skills in these areas and will be considered for future opportunities within the organization. In addition, each participant will be assigned a mentor within the department and participate in job shadowing opportunities to perform specific claim handling responsibilities.

Requirements:

Energetic team player with excellent customer service, interpersonal and communication skills
Strong time management skills and ability to prioritize daily assignments
Must be highly organized with ability to handle multiple tasks simultaneously to meet deadlines.
Strong analytical and critical thinking skills
Attention to detail
Proficient computer skills and ability to learn new applications in a department with the most advanced and continually improving computer platforms
A history of success / experience in progressive claim roles is a plus, but not required

EDUCATION/COURSE OF STUDY:
College degree (3.0 overall GPA preferred) or equivalent, business experience preferred.
Related Majors:
Business
Communications
Criminal Justice
Liberal Arts

PRIMARY DUTIES:
Provide voice-to-voice contact within 24 hours of first report.
Obtain facts from insurers, injured workers, claimants, agents, witnesses, attorneys and/or underwriters.
Maintain contact throughout the life of the file, as needed.

Determine coverage/ compensability, facts of loss and degree of liability/exposure.

Work closely with Unit Manager or mentor to promptly resolve claim issues.

Refer claims as appropriate, based on exposure and established guidelines.

Maintain quality claim files in accordance with appropriate best practices, recognize and implement alternate means of resolution.

Provide customer service contact to give, receive or exchange information.

COMPUTER SKILLS:
Solid keyboard and PC skills, with experience in Word and Excel.
Proficient use of technology; including, Microsoft Word, Excel, e-mail, Web-enabled applications, and database software.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.