Company Name: Sears Import - OLD
Job Details
Duration: Permanent
Min Education: Not Specified
Salary: Commensurate
Job Type: Full Time
Min Experience: Not Specified
Required Travel:
Location:
  • USA - Augusta Georgia, 30901
Job Description
The Customer Service Specialist I ensures the accurate and timely execution of order processing, including validation of products requested, managing back orders, customer adjustments, and customer service issues. Maintains accurate tickler file and coordinates timely confirmation of orders in sales processing system. Ensures that all deadlines are met to deliver expected results and generate profitable revenue. Executes current and future processes as defined by the business.
Qualifications:
Serve as the Single Point of Contact for specific customers as identified by the business to process Telephone, FAX and Mail orders via order management systems in order to meet the customer’s delivery expectations
Request customer adjustments and/or check requests where applicable
Handle and provide appropriate follow up on customer issues, i.e. delivery, installation, etc.
Complete information needed for fax of specifications sheets to customer
Conduct delivery pre-calls to confirm order accuracy and delivery information
Maintain folders for incomplete and complete customer service issues for follow-up
Advise customers/account managers of backorders and help to make another selection
Arrange for miscellaneous installation or related services when required
Confirm sales order information to customers as outlined in the process steps
Provide effective two-way communication for internal and external customers
Work and maintains accurate backorder log for specialty products
Meet customer delivery requirements which includes working with the delivery team
Create Work Orders for product installation
Follow up with Credit to expedite Credit Holds
Work various order management reports
Accurate allocation of product
Performs other duties as required or as deemed necessary
Customer Service Skills
Good organizational skills
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