Company Name: Sears Import - OLD
Job Details
Duration: Permanent
Min Education: Not Specified
Salary: Commensurate
Job Type: Full Time
Min Experience: Not Specified
Required Travel:
  • USA - Fort Worth Texas, 76102
Job Description
The Service Order Clerical associate is responsible for investigating and resolving activities related to service order maintenance. This includes, but is not limited to, working with customers and Sears associates to handle unresolved service requests and manually closing service orders.
• Respond to incoming technician messages and phone calls maintaining acceptable response time.
• Escalate situations that may affect timely service delivery to our customers to the appropriate channel, including but not limited to customers, route specialist, capacity coordinator and managers.
• Research, prioritize and resolve service issues on outstanding service orders.
• Manage NPS Discrepancy screen
• Modify and update service orders (manually closing service orders)
• NPS Management Tickler +30 screen
• NPS Management Tickler screen
• Create service orders (add-ons, corrections)
• Adhere to all company policies and procedures
• Perform miscellaneous duties as assigned