Company Name: Sears Import - OLD
Job Details
Duration: Permanent
Min Education: Not Specified
Salary: Commensurate
Job Type: Full Time
Min Experience: Not Specified
Required Travel:
Location:
  • USA - Augusta Georgia, 30901
Job Description
The Order Management Representative is required to input complete and accurate sales orders, apply order management disciplines to the ordering and delivery processes, and coordinate the delivery/installation of the appliances with the Standard Order and Property Management customer. The incumbent will have advanced product knowledge and will have a thorough understanding of the product substitution guidelines. The incumbent will be responsible for all customer service issues involving the Standard Order and Property Management customer. Work various order management reports to ensure accurate and timely delivery and invoicing. Position requires being bilingual (Spanish).
Qualifications:
Process Telephone, FAX, Email and Mail orders via SCOPES to meet established deadlines
Understand and apply product substitution guidelines
Possess advance product knowledge
Follow delivery timelines as established by each customer
Request customer adjustments where applicable
Follow up on customer issues, i.e. delivery, installation, etc.
Complete information needed for fax of specifications sheets to customer
Make delivery pre-calls to confirm order accuracy and delivery information
Maintain folders for incomplete and complete customer service issues for follow-up
Advise customers/account managers of backorders and help to make another selection
Arrange for miscellaneous installation or related services when required
Cover Account Managers voice mail if assigned
Confirm FAX/mailed orders according to guidelines Notify via voice mail the following information
Process required reports as necessary
Performs associated tasks as assigned
Customer Service
Inbound/Outbound Call experience
Use of standard office equipment, including telephone system, FAX machines, photocopying equipment, etc
Computer literate – knowledge of standard software operating systems
Order processing system
Microsoft Applications, I.E. Word, Excel, or similar applications
Policies/Procedures